FREE delivery on orders over £25*

FAQ

What payment methods do you accept?

We accept payment from debit and credit cards VISA, Mastercard, Maestro and Paypal. Validation may be required by the card issuer for security and to prevent fraud. 

Do you sell e-gift cards?

Yes we do, click here if you wish to buy an e-gift card, they are only valid for purchases online.

Add the e-gift card to your basket like a normal purchase and once you have checked out you will receive an email confirmation of your order and gift-card within 24 hours. 

Do you offer student discount?

At the moment we are unable to offer student discount, but we're working on it!

Can I use more than one promotional code on my order?

Only one promotional code can be used on each individual order, even though we may be offering different promotions at one time. 

Experiencing problems with payment checkout?

Try an alternative payment method or still having problems contact us click here

Where is my order ?

Please make sure the email address you have supplied us when you placed your order is correct, as all correspondence is sent to that email address.

Your order should arrive within the time frame of your chosen delivery method, which you can check on your order confirmation email. If the delivery time frame has passed and you still have not received your order, contact us click here and one of our stych team will be there to help.

Can I cancel or amend my order?

Once you have placed your order it begins the journey on its way out to you as quickly as possible and it will not be possible to make any changes to your order or cancel it. If you wish to return your order after delivery please go to our returns page click here for more information on how to do this. 

Where is my order confirmation?

Once you have placed your order, your order confirmation will be emailed to the email address your entered at checkout. If you did not receive this email please check your junk/spam folders. If you still can not find it then please contact us. 

What should I do if my order is missing?

If you have not received your order within the allotted delivery time frame, please see our delivery page for full details click here

Please notify us within 14 days from the date you placed your order. After this time has elapsed stych reserves the right to decide whether to send replacement item(s) to you. 

I've received a wrong item in my order, what should I do?

If you've received a wrong item in your order please contact us click here where one of our stych team will help you further.

Please notify us within 48 hrs from receiving your order.

Please help us with as much information about your order as possible, such as your order number and missing item description/product code.

There's a missing item from my order, what should i do?

If you received your order and there is an item(s) missing please contact us click here  where one of our stych team will help you further.

Please help us with as much information about your order as possible, such as your order number and missing item description/product code.

Please notify us within 48 hrs from receiving your order. 

I've received a faulty item in my order, what should I do?

We want you to be fully satisfied with your order and if you think your order or an item is faulty please contact us click here and one of our stych team will help you further.

Please help us with as much information as possible, such as your order number and faulty item description/product code.

Please notify us within 48 hrs from receiving your order.

Further information on our returns and refunds policy please click here 

I bought an e-gift card can I cancel or return it?

Sorry our e-gift cards can not be returned or refunded.