Returns made easy! please read and follow the below procedure:
- You can return an item purchased from stychaccessories.com within 30 days of receiving your order.
*Christmas orders - for all orders placed in December 2021 we have extended our returns policy to end 31st January 2022
- Return the item in it's original unused condition with labels attached and repack where possible in the original packaging. Send to the returns address detailed below.
- Returning Gift Box and Gift Bag sets curated by us - return as a complete set for exchange or refund in an unused condition and all labels attached.
- Enclose a printed returns form detailing your order number (found on your order confirmation email), reason for return and whether you require an exchange or refund. Click on the link below to print your returns form:
- Take your parcel to a Post Office and we recommend you use a signed for service and obtain a certificate of posting until your refund has been processed
- Refunds will be credited to the original payment method, please allow 14 days for your refund to be processed.
Unit 4 Consort Way
Please ensure you enclose the returns form or if not available details of your order number (found on your order confirmation email), email address, item description and when you placed your order, this will make it easier to trace your order and process your refund quickly. Any orders returned without a returns form or any reference to your order may not be refunded.
You will be responsible for the cost of returning your items to us. We recommend you use a signed for service second class and obtain a certificate of posting, keeping this safe until your refund has been processed.
If we accept your returns later than 30 days from date of which you received your order (we may, but are not required to) we will refund you by way of gift card. Please note this does not apply to items which are damaged or faulty when purchased from us, as detailed below.
If you have a prepaid returns label please attached this over the original shipping label.
DAMAGED OR FAULTY ITEM
If your item has arrived damaged or is faulty, please click here to email our STYCH team within 48 hrs of receiving your delivery. Please include photos of the damage/faulty item, your order number, item product code so we can trace your order easily. Please do not return damaged or faulty goods without contacting us first, as we will be unable to refund your postage costs.
Our STYCH team will be in contact to help you further (Monday to Friday, 9am - 5pm)
POST OFFICE RETURNS
If your parcel is returned by Royal Mail due to non-collection and verified by Track and Trace, you will receive a refund but we will be unable to refund the postage costs.