To return an individual item simply send the item back in it's original unused condition and packaging, within 28 days of receiving your order, to the returns address below.
Please ensure you enclose your order number, email address, item product code and when you placed your order, this will make it easier to trace your order and process your refund quickly. Any orders returned without a returns form or any reference to your order may not be refunded.
You will be responsible for the cost of returning your items to us and we recommend you obtain a certificate of posting until your refund has been processed.
If you do not have a returns label please send your items to:
Unit 4 Consort Way
TO RETURN AN ITEM
- Re-pack the item you wish to return in it's original unused condition and in the original packaging.
- Enclose a copy of your dispatch confirmation and the returns form inside the package, completing the reason for return and whether you would like a replacement or refund.
- Don't have your dispatch confirmation ? not a problem click here to contact us.
- Take your package to a post office - we recommend you obtain a certificate of posting and retain this until your refund has been processed.
Your refund will be credited to the original payment method, please allow 14 days for your refund to be processed.
DAMAGED OR FAULTY ITEM
If your item has arrived damaged or is faulty, please click here to email our stych team within 48 hrs of receiving your delivery. Please include photos of the damage/faulty item, your order number, item product code so we can trace your order easily. Please do not return damaged or faulty goods without contacting us first, as we will be unable to refund your postage costs.
Our stych team will be in contact to help you further. (Please note, we are available Monday to Friday, 9am - 5pm)
POST OFFICE RETURNS
If your parcel is returned by Royal Mail due to non-collection and verified by Track and Trace, you will receive a refund but we will be unable to refund the postage costs.